PRIVACY POLICY
1. INTRODUCTION
FusionFly, accessible through www.fusionfly.in, values your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, and share your personal information when you visit our website, submit an enquiry, interact with our advertisements, communicate with our team, or use our travel related services.
FusionFly offers domestic and international holiday packages, customised itineraries, flight bookings, hotel reservations, visa assistance, travel insurance, forex assistance, and related travel services.
This policy applies to all visitors, prospective customers, existing customers, and individuals who interact with FusionFly through our website, online advertisements, lead generation forms, WhatsApp, email, telephone, or other communication channels.
By submitting your information through our website or an advertising form, you acknowledge that you have read this Privacy Policy and understand how your information may be processed for the purposes described below.
2. INFORMATION WE COLLECT
Depending on your enquiry and the services you request, we may collect the following categories of personal information.
Your full name, mobile number, email address, city, and other contact details you voluntarily provide.
Your preferred destination, departure city, travel dates, number of travellers, trip duration, budget, preferred accommodation, meal preferences, and other holiday requirements.
When necessary to arrange a booking, we may collect passenger details, dates of birth, passport information, visa documents, identification documents, and other information required by relevant travel service providers.
Where you make a booking, we may process transaction references, payment status, billing details, and other information necessary to complete the transaction. Payment credentials are handled through the relevant payment provider where applicable.
We may retain information contained in your enquiries, emails, WhatsApp messages, telephone follow ups, quotation requests, customer support conversations, and booking related communications.
When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referral source, and interactions with our website, subject to applicable settings and consent requirements.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. INFORMATION COLLECTED THROUGH ADVERTISEMENTS AND LEAD FORMS
FusionFly may advertise its travel packages and services through platforms such as Meta, including Facebook and Instagram, Google Ads, and other digital advertising channels.
When you submit a lead form or enquiry through an advertisement, we may receive the information you choose to provide, such as your name, phone number, email address, destination preference, travel dates, or approximate budget.
We use this information to:
- 1Contact you regarding the travel package or service you requested.
- 2Understand your travel requirements and recommend suitable options.
- 3Prepare and share customised itineraries and quotations.
- 4Explain package inclusions, pricing, availability, and booking conditions.
- 5Arrange follow up communication through telephone, WhatsApp, email, or SMS, where appropriate.
- 6Assist you with completing a booking if you choose to proceed.
- 7Measure advertising performance and improve our marketing campaigns, subject to applicable platform rules and privacy requirements.
Submitting an enquiry does not automatically create a confirmed booking or require you to purchase a service.
You may choose not to provide optional information. However, some details may be necessary for us to respond meaningfully to your enquiry.
4. HOW WE USE YOUR INFORMATION
FusionFly may use your personal information for the following purposes.
To respond to enquiries, understand your requirements, provide quotations, recommend travel packages, and arrange follow up communication.
To coordinate flights, accommodation, transportation, visa assistance, insurance, forex assistance, and other services you request.
To answer questions, resolve complaints, communicate booking updates, and provide assistance before, during, or after your trip.
To manage advertising campaigns, evaluate lead quality, understand customer interests, measure conversions, and improve the relevance and performance of our promotions.
To maintain records, prevent fraud, protect our website, improve our services, and comply with applicable legal obligations.
Where permitted by applicable law and subject to any required consent, we may share travel offers, destination recommendations, special packages, and promotional updates through WhatsApp, email, SMS, or telephone.
You may opt out of promotional communications at any time. Essential communications concerning an existing booking may still be sent when necessary.
7. DATA STORAGE, RETENTION, AND SECURITY
FusionFly takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the systems used, these measures may include access controls, password protection, secure data transmission, restricted staff access, and appropriate operational safeguards.
We retain personal information only for as long as reasonably necessary to respond to enquiries, manage bookings, provide services, maintain business records, resolve disputes, or meet applicable legal requirements.
If you enquire about a package but do not book, we may retain your enquiry details for a reasonable period to manage follow ups and related business records, subject to applicable law and your preferences.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, unless retention is legally necessary.
No website, digital platform, or electronic transmission can be guaranteed to be completely secure.
8. INTERNATIONAL DATA TRANSFERS
Some travel arrangements may require us to share relevant information with service providers located outside India, including airlines, hotels, visa processing partners, and destination management companies.
Where such sharing is necessary, we will take reasonable steps to ensure that the information is handled in accordance with applicable legal requirements and appropriate safeguards.
Information may also be processed by third party technology providers in other jurisdictions, depending on their infrastructure and service arrangements.
9. YOUR PRIVACY RIGHTS AND CHOICES
Subject to applicable law, you may request to:
- 1Know what personal information FusionFly holds about you.
- 2Correct or update inaccurate personal information.
- 3Request deletion of personal information that is no longer necessary or that we are legally permitted to delete.
- 4Withdraw consent where processing is based on consent.
- 5Opt out of promotional calls and messages.
- 6Raise a concern or grievance about the handling of your personal information.
To submit a request, contact us using the details provided in the Contact Information section.
We may need to verify your identity before processing a request. Certain information may need to be retained where required by law, necessary for an existing booking, or needed to establish or defend a legal claim.
Withdrawing consent does not affect processing lawfully carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary to fulfil your request.
10. WHATSAPP, TELEPHONE, EMAIL, AND SMS COMMUNICATIONS
When you provide your contact details through our website or an advertising form, FusionFly may contact you about your enquiry, requested quotation, travel preferences, or booking.
Communication may take place through telephone calls, WhatsApp, email, or SMS, depending on the information you provide and the communication method available.
Where separate consent is required for promotional communications, we will seek that consent as applicable.
You may ask us to stop promotional communication at any time by replying to the relevant message or contacting us directly.
Please note that WhatsApp, telecommunications providers, email providers, and other third party platforms operate under their own privacy policies and terms.
11. CHILDREN'S PRIVACY
FusionFly does not knowingly use children's personal information for independent marketing purposes without an appropriate lawful basis and any consent required by applicable law.
Where a child is included in a family travel booking, we may need limited information about the child to arrange flights, accommodation, insurance, visa assistance, or other requested services.
Such information should be provided by a parent or legal guardian, or another person legally authorised to provide it.
We take reasonable steps to limit the collection and use of children's information to the purposes for which it is required.
12. THIRD PARTY WEBSITES AND SERVICES
Our website, advertisements, or communications may contain links to third party websites, booking platforms, payment providers, or service providers.
FusionFly does not control the privacy practices of independent third parties. Your use of their services may be governed by their own privacy policies, terms, and security practices.
We encourage you to review the relevant policies before sharing personal information directly with those providers.
13. APPLICABLE LAWS
FusionFly handles personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, to the extent applicable and in force, and other applicable data protection and information technology requirements.
We will apply relevant consent, notice, security, retention, and grievance handling requirements as applicable to our activities.
Where mandatory legal requirements differ from the terms of this policy, the applicable legal requirements will prevail.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, website technology, advertising practices, or legal requirements.
The updated version will be published on www.fusionfly.in with a revised Last Updated date.
We encourage you to review this page periodically to understand how your information is handled.
15. CONTACT INFORMATION AND PRIVACY REQUESTS
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal information you have shared with FusionFly, please contact us.
Please include sufficient information in your message for us to identify your enquiry and respond appropriately.
For privacy related complaints, please use the contact details above and mention that your request concerns personal data or privacy.
